Complaints Procedure

Complaints Procedure

JMBCX Trading Limited T/A BCXPay, Website www.BCXpay.ca, is committed to providing a competitive and efficient service. However, there may be occasions our service does not meet your expectations. If you’re dissatisfied with BCXPay, please let us know and we’ll do our best to fix things quickly and fairly.

How to make a complaint

Email us at support@BCXpay.ca

Please provide us with as much information as possible when making your complaint. This will help us to understand the issue and resolve it as quickly as possible.

What happens next?

We will be in touch within three business days to try and resolve your issue for you. If we are unable to resolve your complaint in this time, you should know that we’re typically allowed up to twelve weeks to investigate a complaint and send you a final response. We aim to complete all complaints within 15 days. However, if that is not possible, we will contact you within 15 days and explain the reasons for the delay in resolving your complaint and specifying a deadline for future response. We will usually contact you by email, unless you ask us otherwise.

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JMBCX Trading Limited (Trading as) “BCXPay”

Website www.BCXPay.ca, is Registered by The Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) to operate as a Money Service Business. Services offered include Payment Service Provider, Money Transferring, and Dealing in Foreign Exchange.
FINTRAC MSB Registration Number is C100000019.